Telegram bots that think and act
We build end-to-end Telegram bots and connect them to AI agents via Hermes: sales, support, lead capture, knowledge bases and integrations with 1C, CRM and spreadsheets.
What we do
From a simple helper bot to an agentic system that solves tasks and calls the right services on its own.
Telegram bots, end to end
We design and build bots for real business tasks: from lead capture to full-featured services.
- menus, flows, payments, broadcasts
- admin panel and analytics
- reliability and fail-safety
AI agents via Hermes
We connect language models and the Hermes agent layer so your bot understands requests and takes action.
- function calling and tools
- conversation memory and context
- multi-agent scenarios
Integrations
We connect the bot to your systems so data flows without manual work.
- 1C, Bitrix24, amoCRM
- Google Sheets, REST API, webhooks
- payments, inventory, documents
Knowledge base (RAG)
We load your documents and policies — the agent answers from them, not from thin air.
- FAQ, guides, product catalog
- up-to-date answers with sources
Process automation
We move routine work into the bot: approvals, notifications, reports, scheduled jobs.
- if-this-then-that flows
- reminders and escalation
Support & growth
We stay after launch: improvements, monitoring, updated models and scenarios.
- logs and error triage
- growth driven by metrics
Wiring a Telegram bot to an AI agent
Hermes is the agent layer between your bot and the language model. It decides what to do, calls tools and returns the finished result into the conversation.
Telegram
The user writes to the bot with a normal message or a button.
Bot and webhook
The server receives the event, keeps the session and passes the request to the agent.
Hermes agent
The model understands the intent, searches the knowledge base and calls tools.
Answer and action
The customer gets a reply, and the system gets a created lead, booking or report.
Tools and function calling
The agent calls the right functions: create a lead, find an order, book a service, send a document.
Memory and context
The bot remembers the conversation history and never makes the customer repeat themselves.
Answers from your knowledge base
RAG search across documents and policies — precise answers with sources.
Multi-agent roles
Separate agents for sales, support and internal tasks work together.
Human-in-the-loop
Complex cases go to a human operator, while the agent's actions stay transparent and logged.
Models of your choice
We work with OpenAI-compatible models and balance quality, speed and cost.
Typical tasks we solve
These are the starting points most clients choose. We'll tailor a scenario to your process.
Customer support
The agent answers FAQs from the knowledge base and hands complex cases to an operator.
Sales in Telegram
Consultation, product selection, cart and payment inside the bot; the lead goes to CRM.
Lead capture
The bot collects data step by step and creates a lead in 1C, Bitrix24 or a spreadsheet.
Service booking
Available slots, confirmation and reminders for both the customer and the staff.
Reports and alerts
The bot delivers summaries, alerts and statuses — on schedule or on an event.
Internal processes
Approvals, employee requests and a knowledge base of policies — all inside Telegram.
A transparent path from idea to launch
Every stage ends with a clear, verifiable result.
Discovery & specs
We break down the task, scenarios and integrations, and fix the scope and timeline.
Prototype
We build a working skeleton of the bot and agent to test the logic on real data.
Development
We implement the scenarios, agent tools and connections to your systems.
Testing
We check dialogues, errors, load and security before going live.
Launch
We publish the bot, set up monitoring and train your team to run it.
Support
We maintain, refine and grow the system based on metrics.
Tell us about your task
Describe what the bot should do and which systems it should work with — I'll suggest a solution, timeline and budget.